Herzlich willkommen in Ihrer neuen NHW-Wohnung!

• You can find our current offers on our website.
• You can also call us on 0800 3331110.

• On the rental agreement.
• On all letters that we send directly to you.

• Changes to personal data that are important for the rental agreement (e.g. change of name, change of bank details)
• complaints
• Applications (e.g. for structural changes, keeping animals)

You can also use our tenant app or our chatbot!

• You may not do this without our consent.
• A satellite dish is not necessary if
  • your building has a broadband cable connection, a communal satellite antenna or a SAT/ZF system with television and radio programs or
  • you receive an adequate native-language television service via the broadband cable connection or the Internet.

• Caution: high costs possible if key is lost
• Reason: locking system must be replaced
• Recommendation: Ask your insurance company whether the costs of losing keys and replacing the system are covered.

The doorbell and letterbox will be marked with your name by the property management when the apartment is handed over.

• We strongly recommend that you take out liability and household contents insurance!
• Buildings insurance does not cover damage to your property.
• No free repair service for damage caused by you.

• Landline connection is usually ready when you move in.
• Can be registered, deregistered or re-registered with the telephone provider
• Information on television and fiber optic internet can be found here.

• You will need the following documents for re-registration:
  • Identity cards or passports of the persons to be registered
  • Registration form from the residents' registration office
  • Child ID cards or birth certificates of the children moving in with you
  • Confirmation from the landlord
  • Move-in confirmation from the landlord/main tenant (if you are not named in the tenancy agreement)
  • Marriage certificate, if applicable
• You can obtain the registration form from the residents' registration office.
• Have you already taken out household contents and liability insurance? These two types of insurance are particularly important for tenants.

Here you will find the most important tips.

• After moving, you have two weeks to register with the relevant registration office.
• When registering, you must present a landlord's confirmation of residence.
• You will receive this from us when you hand over the apartment.
• If you are moving in with another person, you will receive the landlord's confirmation of residence together with the moving-in permit. You must apply for this in writing.

• You will receive the apartment key from our property management on site in the apartment.
• The following documents are required for the key handover: signed tenancy agreement, proof that the first rent and deposit have been paid in accordance with the contract

Please bring to the appointment:

• Signed tenancy agreement
• Proof of payment of the first rent and the deposit

• As a new tenant, you will take over the apartment unrenovated, unless otherwise contractually agreed.
• Walls, ceilings and all paintable surfaces are prepared for painting or wallpapering.
• After you move in and during your rental period, you can carry out the renovation work as you wish.

• If it is a locking system, please contact our customer service.
• Otherwise, have a key made by a locksmith.
• Important: As the tenant, you are responsible for the costs of additional keys.
• At the end of your tenancy, please return all keys to our property management team for final inspection.

Customer service
Service number 0800 3331110
Send e-mail

• Please inform us as the landlord immediately of the loss of the key. Please contact our customer service.
• Caution with a locking system: high costs possible if the key is lost!
• Recommendation: Ask your insurance company whether the costs of losing keys and replacing the system are covered.
• We strongly recommend that you take out liability and household contents insurance!

Customer service
Service number 0800 3331110
Send e-mail

• Important: You require written authorisation!
• Structural changes without authorisation are not permitted!
• Please send us your enquiry in writing (by e-mail or post).
• Please also note our information on pollutants.

• Important: You require written authorisation!
• Structural changes without authorisation are not permitted!
• Please send us your enquiry in writing (by e-mail or post).

• There is a free choice of electricity and gas providers.
• You have 24 hours from handing over the keys to register with an electricity provider. Otherwise you will automatically receive the more expensive basic supplier and can only switch after 14 days.
• Tip: It is best to sign the electricity contract before you move in so that everything works out in good time.
• Important: Please make a note of the meter reading when you hand over the keys or move in.