Schaden melden

• Report the incident to the police.
• If there is damage to the building (e.g. door, window), please inform us. Our customer service will forward your request to the responsible service center.
• We strongly recommend that you take out liability and household contents insurance!

Customer service
Service number 0800 3331110
Send e-mail

Please contact your contractual partner.

• Required once a year
• On-site inspection by specialist company: service staff enter all rooms and check
• Remote maintenance for wireless smoke alarms without entering the home

• Unwanted alarm (e.g. due to water vapor): Mute by pressing the large test button in the center!
• Then fully functional again.
• In the event of faults: Here you will find the responsible persons and telephone numbers.

• Detect smoke at an early stage and warn you with a loud signal.
• Important: Must not be removed!
• Protect from damage and contamination
• Maintenance: Minol, Techem or Brunata (wireless smoke detectors: remote maintenance by MET)

Please use our tenant app or our chatbot to report damage. You can also contact our customer service team:

Our service number: 0800 333 1110
Monday to Thursday from 8 a.m. to 6 p.m.
Friday from 8 a.m. to 12:30 p.m.

Or send us an e-mail.

• Minor repairs in the home such as
  • Repairing bathroom fittings
  • Making windows and doors accessible and lockable
  • Repairing cisterns
  • ...
• Small repairs on, in and around the building such as
  • Repairing lighting in the stairwell, cellar, house entrance, outside area
  • Repair doorbells
  • Repairing the letterbox system
  • ...

• In the event of damage, you can independently commission a contracting company.
• You can find contractors on the list of tradesmen.
• Important: Free repairs only if the damage is handled by a contracted company and if the tenant did not cause the damage!
• We do not charge a deductible! This is often 150 euros: In the event of a minor repair, you have to pay this out of your own pocket with other landlords. We save you this burden!

• In the event of fire, smell of gas and serious storm damage, please call 112.
• In the event of damage during the day (Monday-Thursday between 8 a.m. and 6 p.m. and Friday between 8 a.m. and 12:30 p.m.), please contact our emergency service on
  • Water damage or minor storm damage to our emergency service on 0800 3331110
  • Heating failure to the responsible company
• Outside office hours (Monday-Thursday from 6 p.m., Friday from 12:30 p.m. and Saturday, Sunday and all day on Hessian public holidays), please contact our technical emergency service:
  • 069 678674-333 for tenants served by the Regional Center Frankfurt, Offenbach, Wiesbaden and Servicecenter Darmstadt and for tenants from Biedenkopf, Breidenbach, Burg, Burgsolms, Butzbach, Dillenburg, Eibelshausen, Gießen, Heuchelheim, Lich, Lollar, Münzenberg, Steinbrücken and Wetzlar.
  • 0561 2861119 for tenants served by the Kassel Regional Center, Fulda and Marburg Service Center*.

• Fire department: 112
• Police: 110
• Smoke alarm

• Turn off the main tap as quickly as possible!
• Contact us immediately
  • in the event of damage during the day (Monday-Thursday between 8 a.m. and 6 p.m. and Friday between 8 a.m. and 12:30 p.m.), contact our emergency service on 0800 3331110.
  • Outside office hours (Monday-Thursday from 6 p.m., Friday from 12:30 p.m. and Saturday, Sunday and all day on Hessian public holidays), please contact our technical emergency service:
    • 069 678674-333 for tenants served by the Regional Center Frankfurt, Offenbach, Wiesbaden and Servicecenter Darmstadt and for tenants from Biedenkopf, Breidenbach, Burg, Burgsolms, Butzbach, Dillenburg, Eibelshausen, Gießen, Heuchelheim, Lich, Lollar, Münzenberg, Steinbrücken and Wetzlar.
    • 0561 2861119 for tenants served by the Kassel Regional Center, Fulda and Marburg Service Center*.