Mieter-App mittendrin wohnen

After canceling the contract, you can use the tenant app for another 12 months.

If you are sure that you no longer want to use the app, you can delete your customer account. To do this, go to "Account" in the tenant app and then select "My customer account". Here you will find the "Delete my customer account" button.

Please note that you will lose the following benefits:

• fast processing of your requests and damage reports
• the uncomplicated retrieval of your consumption data
• Emergency numbers at a glance
• quick access to tradesmen for minor repairs
• The latest news about your home
• convenient retrieval of your contract documents

On the login screen, you can use the "Forgot password" link to request an e-mail to set a new password. This will be sent to the e-mail address you have registered.

Go to "Account" in the tenant app and then select "My customer account". Here you will find the "Change password" button.

You can easily change your telephone number in the tenant app. To do this, go to "Account" and "Personal data". This request will be processed manually and may take a few working days.

You can easily change your email address in the tenant app. To do this, go to "Account" and "Personal data". This request is processed automatically and you confirm the new address by e-mail.

You can find your tenancy agreement in the tenant app under "Contract". If it is not there, you can request it from the app via the "Copy rental agreement" request. If you choose to make it available in the app, it will be made available to you there immediately after processing, saving you the trouble of sending it by post.

Go to "Damage" in the blue menu below. Here you can report a new claim.

You will first receive instructions on what to do if it is an emergency. Here you will also find the telephone number of our technical emergency service for emergencies outside our office hours.

In the next step, you decide whether it is a minor repair, a fault or other damage.
If it is a minor repair, you will receive an overview of the tradesmen responsible. You can directly commission a tradesman and make an appointment. This is free of charge for you and guarantees fast processing.

Under faults, you will find the fault numbers for smoke alarms, cable TV, Internet and telephone. You can contact the relevant provider directly.

If the damage is of a different nature, we will need some more information from you. Please describe the damage briefly. Sometimes a photo is also helpful. You have the option of uploading one here. Please enter your telephone number in case we have any questions. If you then click on "Send", the employee responsible will receive a notification and get in touch with you.

A login in the app remains valid for up to 12 months if you do not log out manually. Especially for smartphones that do not automatically go into a secure screen lock after a short time, it is therefore advisable to log out manually under Account at the bottom after use.

If you have different business partner numbers for the apartment rental agreement and the parking space rental agreement, you must register separately for both properties and then use both accounts. This happens, for example, if two people rent an apartment together, but only one of them rents the parking space or garage. However, you cannot use the same e-mail address for this.

If you have several contracts with us, you will also receive several letters from us about the tenant app for technical reasons. However, you only need to register once in our tenant app if the business partner number is the same. You can then ignore the other letters. If you have different business partner numbers, please register for each property. However, you cannot use the same e-mail address for this.

Only one signatory of the rental agreement will receive access to the tenant app. For technical and data protection reasons, only one registration can be made per rented property. The tenant is responsible for the secure storage of access data.

You will receive an e-mail from us to the e-mail address you entered. This will ask you to complete your registration in the app. Please also check your spam folder!

Please follow our security instructions when assigning your password:

• use at least 8 characters
• use at least one upper and/or lower case letter
• use at least one number and one special character each

The tenant app "mittendrin wohnen" is available free of charge from the Google Play Store and the Apple App Store.

Apple App Store

Google Play Store

1. download the app
You can download the app free of charge from the Google Play Store or the Apple App Store.

Apple App Store

Google Play Store

2. register
You have received a letter from us with your registration details. If you have not received our letter, please contact our customer service (Tel. 0800 3331110 or send an e-mail). We will send you your registration data.

3. confirmation e-mail
You will receive an e-mail from us to the e-mail address you entered. This will ask you to complete your registration in the app. Please also check your spam folder!

4. login
Now you can log in to the tenant app and use all the functions!

Please contact our customer service on 0800 3331110 or by e-mail.

We have provided you with your business partner number in the cover letter for the tenant app.

If you no longer have the letter, please contact our customer service on 0800 3331110 or by e-mail.

You will find your contract number in your rental agreement or on all letters that we send to you directly.

Your contract number begins with a capital S and consists of a total of 9 numbers (example S123456789). Or your contract number begins with a number and consists of a total of 10 numbers (example 1234567891).

If you still cannot find your contract number, please contact our customer service on 0800 3331110 or by e-mail.

Please first check that you have entered your data correctly.

Have you confirmed the data protection notice and terms of use by ticking the relevant boxes?

Please note that unfortunately no e-mail addresses with "+" can be used for registration. Such addresses are often created as additional alias addresses in Gmail, for example, but are unfortunately not supported by some of the systems involved.

If your entries are correct and you are still unable to register, please contact our customer service on 0800 3331110 or by e-mail.

Are you a new tenant and have received our e-mail with information about the tenant app and the tenancy agreement?

Please note that you cannot register in our app immediately after receiving the e-mail. For technical reasons, this is only possible the next day.

If you are still unable to register the next day, please contact our customer service team on 0800 3331110 or by email.

Please make the following settings:
Open the settings on your device. Under "General", search for "Security" and open it. Now search for the option "Unknown origin" (or "Unknown sources") and activate it. Now you can install apps (APK files) that do not come from the Play Store.

Download this file with your device: APK file